Frequently Asked Questions
How do I make a purchase?
Just browse our collections, add your favorite items to the cart, and check out securely using any major payment method. We’ll handle the rest from our NYC studio.
Which payment methods can I use?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.
Is my payment secure?
Yes. All transactions are encrypted and processed through trusted platforms to ensure your information stays safe and private.
What are Murena bags made of?
We use high-performance, skin-safe polymers designed for 3D printing. They’re lightweight, durable, and recyclable.
Can I cancel an order after payment?
If your order hasn’t entered production yet, yes — just email us within 12 hours of purchase. After that, all sales are final due to our made-to-order process.
Where are your products made?
All items are produced in-house at our NYC studio — from modeling to printing to hand-finishing.
Where can I buy your products?
You can shop online at murena.nyc or find us at select pop-ups and design events. Follow us on Instagram for updates.
Do you ship internationally?
Currently, we ship within the U.S. For international orders, please contact us directly.
Can I return or exchange an item?
Due to the made-to-order nature of our products, we can only offer exchanges or store credit on unused items within 14 days of delivery.
Do you wholesale or collaborate with stores?
We’re open to curated retail partnerships. Email us with your proposal.